At Erasely AI, we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, share, and protect your information when you use our data erasure, monitoring, and reporting services.
1. Introduction
Erasely AI ("we," "us," or "our") provides data erasure services, personal information reporting, and data monitoring tools. This Privacy Policy describes:
- What personal information we collect from you (our users)
- How we collect and use your information
- How we handle third-party data you submit through our Services
- Your rights and choices regarding your information
- How we protect your data
- How to contact us with privacy concerns
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Services.
2. Information We Collect
2.1 Information You Provide Directly
We collect information that you provide when you:
- Create an Account: Username, email address, password (encrypted), and optional profile information
- Use Our Services: Information about individuals you wish to monitor, gather reports on, or request data erasure for (subject to consent requirements in our Terms of Service)
- Make Payments: Billing information, payment method details (processed securely through third-party payment processors)
- Contact Us: Name, email, phone number, and message content when you reach out for support
- Provide Feedback: Survey responses, reviews, or other feedback you choose to share
2.2 Information Collected Automatically
When you use our Services, we automatically collect:
- Usage Data: Pages visited, features used, time spent, search queries, and interaction patterns
- Device Information: IP address, browser type, operating system, device identifiers, and language preferences
- Cookies and Tracking: Session cookies, preference cookies, and analytics cookies (see Section 8 for details)
- Log Data: Access times, errors, and technical performance data
2.3 Third-Party Data You Submit
When you use our Services to monitor, report on, or request erasure of personal information belonging to third parties:
- You act as the data controller for this information
- Erasely AI acts as the data processor, processing data only as instructed by you
- You are responsible for ensuring you have legal consent and authority (see our Terms of Service)
- This data may include names, contact information, online identifiers, and other personal details
Important: You must have proper consent and legal authority for any third-party data you submit. Erasely AI assumes you have obtained necessary permissions and will not be liable for unauthorized data processing on your part.
3. How We Use Your Information
3.1 To Provide and Improve Our Services
- Create and manage your account
- Process and fulfill your service requests (data erasure, monitoring, reporting)
- Communicate with you about your account and services
- Provide customer support and respond to inquiries
- Improve, personalize, and optimize our platform
- Develop new features and services
3.2 For Business Operations
- Process payments and prevent fraud
- Conduct analytics and research
- Enforce our Terms of Service and policies
- Comply with legal obligations
- Protect against security threats and abuse
3.3 For Marketing and Communications
- Send service updates and important notices
- Provide promotional materials (with your consent, where required)
- Send newsletters and product announcements (you can opt out anytime)
3.4 Legal Bases for Processing (GDPR)
We process your personal data based on:
- Contractual Necessity: To provide the Services you've requested
- Legitimate Interests: To improve our Services, prevent fraud, and ensure security
- Legal Obligations: To comply with applicable laws and regulations
- Consent: For marketing communications and optional data processing (where required)
4. How We Share Your Information
We do not sell your personal information. We share your information only in the following circumstances:
4.1 Service Providers
We share information with trusted third-party service providers who assist us in:
- Payment processing (e.g., Stripe, PayPal)
- Cloud hosting and data storage
- Analytics and performance monitoring
- Customer support tools
- Email delivery services
These providers are contractually obligated to protect your data and use it only for specified purposes.
4.2 Legal Requirements
We may disclose your information if required to:
- Comply with legal obligations, court orders, or government requests
- Enforce our Terms of Service or other agreements
- Protect our rights, property, or safety, or that of our users or the public
- Detect, prevent, or address fraud, security, or technical issues
4.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your data.
4.4 With Your Consent
We may share your information with other parties when you explicitly consent to such sharing.
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide you with our Services
- Comply with legal obligations (e.g., tax, accounting requirements)
- Resolve disputes and enforce our agreements
- Maintain security and prevent fraud
| Data Type |
Retention Period |
| Account Information |
Duration of account + 30 days after deletion |
| Service Request Data |
Duration of service + 1 year for records |
| Payment Records |
7 years (legal/tax requirements) |
| Support Communications |
3 years after last interaction |
| Analytics Data |
26 months (anonymized after 14 months) |
| Marketing Communications |
Until you opt out + 30 days |
When data is no longer needed, we securely delete or anonymize it. You may request earlier deletion by contacting us (see Section 10).
6. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption: Data encrypted in transit (TLS/SSL) and at rest (AES-256)
- Access Controls: Role-based access with multi-factor authentication for staff
- Secure Infrastructure: Data stored on secure, monitored servers with regular backups
- Regular Audits: Security assessments and penetration testing
- Employee Training: Staff trained on data protection and confidentiality
- Incident Response: Procedures for detecting and responding to security breaches
However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
7.1 General Rights
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Data Portability: Receive your data in a structured, machine-readable format
- Opt-Out: Unsubscribe from marketing communications at any time
7.2 GDPR Rights (European Users)
If you are in the European Economic Area (EEA), you also have the right to:
- Object: Object to processing based on legitimate interests
- Restrict Processing: Request limitation of processing in certain circumstances
- Withdraw Consent: Withdraw consent for processing (where consent is the legal basis)
- Lodge a Complaint: File a complaint with your local data protection authority
7.3 CCPA Rights (California Users)
California residents have the right to:
- Know what personal information we collect, use, and share
- Request deletion of personal information
- Opt-out of the "sale" of personal information (we do not sell your data)
- Non-discrimination for exercising your privacy rights
7.4 How to Exercise Your Rights
To exercise any of these rights, please contact us at Contact@Erasely.AI. We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content.
8.1 Types of Cookies We Use
| Cookie Type |
Purpose |
Duration |
| Essential Cookies |
Required for site functionality, security, and account access |
Session / Up to 50 days |
| Performance Cookies |
Analyze site usage and improve performance |
Up to 26 months |
| Functionality Cookies |
Remember your preferences and settings |
Up to 12 months |
| Marketing Cookies |
Track conversions and deliver relevant ads |
Up to 13 months |
8.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling essential cookies may affect site functionality. Most browsers allow you to:
- View and delete cookies
- Block third-party cookies
- Block cookies from specific sites
- Accept cookies by default
Learn more about cookie management: AboutCookies.org
9. Third-Party Links and Services
Our Services may contain links to third-party websites, platforms, or services not operated by Erasely AI. We are not responsible for the privacy practices of these third parties.
When you access third-party links, their privacy policies apply. We encourage you to review their privacy policies before providing any personal information.
Similarly, when we submit data erasure requests on your behalf to third-party platforms and data brokers, those entities have their own privacy practices and response procedures.
10. Children's Privacy
Our Services are not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children.
If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.
If you believe we have collected information from a child, please contact us immediately at Contact@Erasely.AI.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
When we transfer data internationally, we implement appropriate safeguards, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions where applicable
- Data Processing Agreements with service providers
- Additional security measures as needed
For EEA residents: Your data may be transferred to the United States or other countries. We ensure adequate protection through approved transfer mechanisms.
12. California Privacy Rights
This section provides additional information for California residents under the California Consumer Privacy Act (CCPA).
12.1 Categories of Information Collected
In the past 12 months, we have collected the following categories:
- Identifiers (name, email, IP address)
- Commercial information (purchase history, service usage)
- Internet activity (browsing behavior, interactions)
- Geolocation data (approximate location from IP)
- Professional information (if provided for business accounts)
12.2 Business Purposes for Collection
We use this information for purposes described in Section 3 of this policy.
12.3 No Sale of Personal Information
We do not sell personal information as defined by CCPA. We do not share personal information with third parties for their own marketing purposes.
12.4 Exercising Your Rights
California residents can exercise their rights by emailing Contact@Erasely.AI or calling our support line. We will not discriminate against you for exercising your CCPA rights.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes, we will notify you by:
- Updating the "Effective Date" at the top of this policy
- Posting the updated policy on our website
- Sending email notification to registered users (for significant changes)
- Displaying a prominent notice on our platform
We encourage you to review this Privacy Policy periodically. Your continued use of our Services after changes become effective constitutes acceptance of the updated policy.
